Certified Data Centre Facilities Operations Manager - CDFOM® (exam included) - Course Language: English

The Certified Data Centre Facilities Operations Manager course is a three-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.

After completion of the course the participant will be able to:

Setup a data centre facilities operations team
Manage and motivate your facilities management team
Setup SLA’s and manage them including liabilities, KPI’s etc.
Manage vendors and measure their performance
Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc. Manage safety & statutory requirements
Effectively and efficiently manage data centre operations
Manage documents
Setup equipment life cycle including testing
Define data centre design limits and set-up and manage a proper capacity management plan Commission and decommission equipment
IT cable management
Manage the day-to-day data centre operations

The Data Centre Operations Team

Leadership criteria and attributes
How to set-up up an efficient and effective facility management operations team structure
Defining roles, responsibilities and skill metrics
Key Performance Objectives (KPO) and appraisals Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
Training and assessments
Shift management, scheduling and roster planning

Vendor Management

Vendor selection and qualification
Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
Key considerations of a vendor agreement for services
Performance measurement and reporting

Facilities Maintenance

Maintenance options
Main considerations for maintenance agreements
The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
Warranty pit falls
Service reports alignments with maintenance agreements
Tiered maintenance considerations
Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
Managing on-site/off-sites spares and how to determine which spares to keep on-site

Managing Safety & Statutory Requirements

Statutory and industry compliance/regulations
Emergency response and safety policies and procedures
PTW (Permit To Work) requirements and procedures
General rules and regulations for the data centre
Ergonomic workspace
SOP’s for power outage, fire, bomb threat etc.

Service Level Agreement (SLA) Management

Defining the data centre design limitations
Defining measurement criteria and reporting
Alignment of business SLA with vendor SLA
Defining chance management procedure for installation and de-installation of new equipment
Reporting and escalation management

Managing Physical Security

Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
SOP (Standard Operating Procedures) in managing day to day security access control, such as;

Entry/exit control and access management
Permit-To-Work (PTW) and contractor work in progress
Delivery of goods
Customer access
Etc.

Effective patrols routing and how to ensure 24x7 vigilance
Managing Daily Data Centre Operations/Floor Management
Handling external threats; crisis/emergency situations
Security incident management

Managing Daily Data Centre Operations/Floor Management

ITSM/ITIL (IT service management) in the data centre
Shift hand-over requirements and procedures
Asset and inventory management for hardware, software, spares, consumables, etc.
Floor management procedures and duties such as rack space allocations, management of installers
Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
From truck to rack
Handling of incoming equipment
Inspection, unpacking and security procedures
Staging procedure and requirements
Equipment movement into the computer room
Finishing up the installation
De-installation/commissioning procedures

Capacity Management

Defining the design limits of the data centre
Setting up thresholds, monitoring and reporting
Business review and future capacity planning
Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

Cable Management

Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
Cabling specification & labelling based on ANSI/TIA-606
In-rack power and network cabling
Labelling requirements
Cabling/cable tray layout documentation

Data Centre Cleaning and Pest Control

Types of pollution found in data centres such as H2S, air-particulates etc.
Common causes of pollution in the data centre
Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances

Data Centre Monitoring and Automation

Data centre monitoring requirements
Threshold setting and reporting requirements
Notification and escalation requirements
Automated 24hrs helpdesk ticketing systems
Incident and customer complaint management & change management
Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

Managing Documentations/Archives

Document management standards
Document management process requirements
Minimum and desired design documentation set
Operational management documents

Equipment Life-Cycle Management

Policies and procedures governing life cycle management
Asset management including software and firmware
Service situations
Review, triggers and reporting
Test life cycle

Mock Exam

EXAM: Certified Data Centre Facilities Operations Manager

It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.

Course Language: English
Student Books: English
Exam Language: English

The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre oper

Ort:

Virtuelles Live Training

Zeitraum:

01.09.2025 bis
03.09.2025

Dauer:

3 Tage

Zeit:

09:00 bis 17:00 Uhr

Preis:

3.095,00 €
(3.683,05 € inkl. MwSt.)

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