Manage data centre operations professionally, increase availability & control complex infrastructure with confidence

Operating modern, mission‑critical data centre environments is highly complex — and often underestimated. Even certified data centres can suffer unplanned outages, usually caused by issues in planning, operations, maintenance or management.

The three‑day CDFOM® course provides deep, practical knowledge on how to organise the operations of a mission‑critical data centre safely, efficiently and in a fully structured manner.
You will learn how to lead teams, optimise maintenance processes, manage capacity, identify risks early and ensure reliable end‑to‑end operation of the entire facility.

International best practices, standards such as ANSI/TIA‑942 and ISO frameworks, as well as proven operational strategies help you transform complex data‑centre processes into clear, manageable and resilient operational structures.

Our experienced trainers will show you how to:

• structure, lead and develop data centre teams effectively
• ensure seamless interaction between facility, IT and building‑services processes
• manage, evaluate and contractually steer suppliers and vendors
• establish maintenance models, spare‑parts strategies & incident handling
• implement safety policies, emergency procedures & compliance requirements
• manage SLAs, reporting & escalation processes professionally
• perform capacity planning using tools such as CFD and configuration systems
• improve operations through documentation, monitoring & automation
• detect risks early and increase overall data‑centre availability

Your benefits at a glance

• deep understanding of all operational areas of a data centre
• significantly higher safety and reliability in daily operations
• best practices for maintenance, safety, capacity planning & vendor management
• practical preparation for both CDCP® and CDFOM® career paths
• structured processes for high availability & risk mitigation
• improved team organisation, operational workflows & documentation quality

Course Contents

1. Data Centre Operations Team

• leadership attributes & team structures
• roles, responsibilities & qualification matrices
• Key Performance Objectives (KPOs)
• job rotation, compensation, talent development
• shift models & duty scheduling
• training & internal assessments

2. Supplier & Vendor Management

• supplier selection & qualification
• risk & escalation management
• contract fundamentals & performance evaluation
• reporting & SLA alignment

3. Facility Maintenance

• maintenance models: preventive, condition‑based, RCM
• evaluating maintenance contracts
• warranty, service reports & documentation
• on‑site spare‑parts management

4. Safety & Regulatory Compliance

• compliance & industry regulations
• emergency procedures & safety policies
• Permit‑to‑Work (PTW) processes
• ergonomic & organisational workplace requirements
• SOPs for emergency scenarios

5. SLA Management

• design constraints & SLA structure
• performance metrics & reporting
• supplier vs. business SLAs
• opportunity management & change processes

6. Physical Security Management

• standards: ANSI/TIA‑942, ISO/IEC 27001/27002, SS507
• access control, delivery access, customer access
• 24/7 surveillance & patrol routines
• crisis management & incident handling

7. Capacity Management

• design limits & thresholds
• monitoring & capacity evaluation
• installation processes & future planning
• CFD & configuration/capacity‑management tools

8. Cabling Management

• ANSI/TIA‑942 & ANSI/TIA‑606 requirements
• cable specifications, labelling & documentation
• power & network cabling within racks
• planning cable trays & correct labelling

9. Cleaning & Contamination Control

• types of contamination (e.g. H₂S, dust, particles)
• causes & preventive measures
• cleaning standards & professional techniques

10. Monitoring & Automation

• monitoring requirements & thresholds
• alerting & escalation procedures
• automated ticketing systems
• handling customer complaints & change management
• measurements (fuel, water, PUE/DCiE)

11. Documentation & Archiving

• documentation standards & processes
• required vs. optional operational documentation
• operational manuals & SOP collections

12. Asset Lifecycle Management

• lifecycle policies & procedures
• software & firmware management
• maintenance cycles & reporting
• test scenarios & test cycles

Target Audience

Ideal for professionals who operate, manage or are responsible for mission‑critical facilities:

• data centre managers & IT infrastructure managers
• facility & building‑services managers
• service teams & technical operations teams
• architects, data‑centre planners & technical consultants
• professionals ensuring high availability and operational stability

Prerequisites

• no formal prerequisites
• recommended: completed CDCP® training

Additional Information

• Course language: German
• Training materials: English
• Exam language: English

Exam Details

• Format: Multiple Choice
• Delivery: online or immediately after the training
• Language: English
• Certification: Certified Data Centre Facilities Operations Manager (CDFOM®)