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Two ITIL modules in one course – develop, improve, and successfully manage services
This compact training combines two core modules of the ITIL® 4 Managing Professional path: Create, Deliver & Support (CDS) and Direct, Plan & Improve (DPI). You acquire all the knowledge needed to pass both exams in a short time and make significant progress toward your ITIL® 4 Managing Professional certification. A certified SERVIEW trainer guides you through all topics in an interactive, practice‑oriented format with a strong focus on value streams, process design, planning, governance, and continual improvement. As an officially PeopleCert‑accredited course, this training ensures you are fully prepared for both exams. After completing this compact course, only Drive Stakeholder Value (DSV) and High Velocity IT (HVIT) remain to achieve the full ITIL® 4 Managing Professional certification.
What our experienced trainers will teach you
- how to plan, develop, deliver, and support services effectively
- how value streams are built and optimized in ITIL® 4
- how continual improvement, planning, and governance work in practice
- how CDS and DPI interact to enhance service quality and efficiency
- how to manage risks, make decisions, and guide organizational change
- how to foster organizational learning and agile development
- how to prepare successfully for both exams (CDS & DPI)
Your benefits at a glance
- two official ITIL 4 modules in one efficient course
- major progress toward the ITIL 4 Managing Professional certification
- practical, real‑world learning for immediate workplace application
- clear structure, high relevance, accredited content
- optimal preparation for both PeopleCert exams
Seminar content
Create, Deliver & Support (CDS)
- service development and delivery
- building and optimizing value streams
- team structures, roles, and skills in modern service management
- integrating technical and organizational processes
- operating services efficiently, reliably, and customer‑focused
Direct, Plan & Improve (DPI)
- strategic planning and control
- governance, objectives, and performance indicators
- improving processes and establishing continual improvement
- organizational resilience and learning culture
- decision‑making and guiding change
Exam preparation
- key focus areas for CDS & DPI
- question types and exam logic
- preparation tips for both modules
Target audience
This compact training is ideal for:
- IT service managers and process owners
- aspiring ITIL® 4 Managing Professionals
- team and service leaders
- project, service, and delivery managers
- consultants and IT strategy professionals
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam details (PeopleCert)
- Duration per exam: 90 minutes
- Exams: CDS & DPI
- Format: 40 multiple‑choice questions each (one correct answer)
- Passing score: 28 points (70%)
- Aids: none
- Exam language: German or English
- Mode: online exam via web browser (voucher valid for 12 months)
- Certification body: PeopleCert
Seminar price
- Training (CDS + DPI): not specified in the original text
- Exam fees (both exams): €718.00 per person plus VAT
- Education package: €138.00 per person plus VAT
- Official e‑book: €138.00 per person plus VAT
Note
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
