Modern AI skills for everyday work – practical Microsoft 365 Copilot training

In this hands‑on one‑day workshop, participants gain a comprehensive and modern introduction to Microsoft 365 Copilot Chat, the AI‑powered assistant within the M365 ecosystem.
You will learn how Copilot supports you in Word, Outlook, Teams and other Microsoft 365 services to accelerate workflows, create content efficiently and prepare information faster.

A major focus is on effective prompting — the skill of giving clear, structured and purposeful instructions to achieve optimal Copilot results.
Participants learn how to use Copilot safely, productively and intelligently for research, writing, knowledge management, communication and project support.

This workshop provides concrete best practices, showcases real‑world use cases and equips attendees with the skills needed to apply AI effectively in modern Microsoft 365 environments.

Our experienced trainers will show you how to:

• understand how Microsoft 365 Copilot Chat works and where it provides value
• write effective, structured prompts for higher‑quality AI results
• use Copilot efficiently in Word, Outlook, Teams and other M365 apps
• apply Copilot for research, summarisation, knowledge organisation & content creation
• evaluate and refine Copilot output to ensure quality and reliability
• apply best practices for using AI safely in a business context

Your benefits at a glance

• fast, practical introduction to the AI capabilities of Microsoft 365 Copilot
• more efficient workflows through intelligent automation
• professional prompting strategies for better and more reliable results
• increased productivity in Word, Outlook, Teams & more
• practical tips, ready‑to‑use knowledge & real‑world examples
• confident, secure use of AI tools in daily business activities

Course Contents

Introduction to Microsoft 365 Copilot Chat

• overview of core Copilot Chat features
• support for daily communication, research & writing
• typical use cases in everyday work

Prompting Techniques as a Foundation

• structure of strong prompts: role, goal, context
• iterative prompting: refining, clarifying & improving
• common phrasing patterns for professional AI results

Working with Copilot Chat

• navigation, interface & functional logic
• using email, document & calendar context
• support for research, structuring & knowledge management
• limitations, risks & quality assurance

Use Cases & Best Practices

• intelligent search & information gathering
• summarising documents, emails & Teams conversations
• generating, revising & adapting text (tone, style, structure)
• analysing and transforming existing content
• support for project & task management
• simplifying business processes & accelerating repetitive workflows
• creating reports, evaluations & concepts

Copilot Across the Microsoft 365 Apps

• examples from Word, Excel, PowerPoint, Teams, Outlook
• where Copilot adds the most value

Target Audience

This workshop is ideal for:

• office, administration, assistant & organisational roles
• project managers, leaders & knowledge workers looking to use AI efficiently
• teams aiming to increase productivity with Microsoft 365 & Copilot
• individuals seeking a practical entry into AI in the workplace
• users who want to become more confident with AI‑powered tools

Suitable for both beginners and users with initial Copilot experience.

Prerequisites

• basic knowledge of Microsoft 365 (e.g., Outlook, Word, Teams)
• existing access to Microsoft 365 Copilot (if available in the organisation)
• interest in AI‑assisted productivity and modern work practices