With the ITIL Version 5 Foundation, you begin your entry into modern Digital Product and Service Management according to ITIL. The Foundation training conveys all fundamental contents of ITIL Version 5, including the unified Digital Product & Service Lifecycle, value creation, governance, experience, and continual improvement. This establishes the professional basis for all advanced ITIL Version 5 certifications. The ITIL Version 5 Foundation training is offered with a date guarantee and follows the proven SERVIEW Workbook Principle®, which supports practice-oriented learning and enables the direct application of the content in everyday professional life.

The ITIL Version 5 Foundation is the official entry point into the ITIL Version 5 qualification scheme and is aimed at anyone wanting to build a structured understanding of modern Digital Product and Service Management. The training conveys a common language, core ITIL concepts, and a unified lifecycle for managing digital products and services.

In the ITIL Version 5 Foundation training, participants develop a solid foundational understanding of value creation, collaboration, governance, and continual improvement within the Service Value System. This provides a dependable basis for the successful practical application of ITIL.

The ITIL Version 5 Foundation also forms the starting point for all advanced qualifications within the ITIL Version 5 model. It serves as the foundation for the three learning paths—ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader—each of which leads to a recognized professional designation. Those who successfully complete all three designations achieve ITIL Master, the highest qualification level within the ITIL Version 5 system.

The ITIL Version 5 Foundation training is suitable for beginners as well as for specialists and managers who want to pursue a clear, internationally recognized development path in IT Service Management and digital transformation.

Seminar Content

In the ITIL Version 5 Foundation training, you will acquire a solid and practical understanding of modern Digital Product and Service Management within two intensive training days. The training provides you with the central mindset, shared terminology, and core models of ITIL Version 5, creating the foundation for successful application in your professional environment.

Fundamentals of ITIL Version 5

You learn why ITIL Version 5 is a consistent further development of existing ITIL approaches and how the focus shifts from pure IT Service Management to integrated management of digital products and services. You develop a clear understanding of value creation, outcomes, benefits, risks, and costs.

The unified Digital Product & Service Lifecycle

A central element of the training is the ITIL Product and Service Lifecycle. You understand how digital products and services are managed holistically across all phases—from idea to live operation and continual improvement. You learn how organizations overcome silos and meaningfully integrate product and service management.

The ITIL Value System

The training presents the ITIL Value System as a central management model. You get to know its individual components—Guiding Principles, Governance, Value Chain, Practices, and Continual Improvement—and understand how these enable consistent, value-oriented management.

Guiding Principles & practical application

You explore the ITIL Guiding Principles in depth and learn how they support decisions, prioritization, and improvements in daily practice. The focus is on practice- and experience-driven application rather than theoretical rule knowledge.

Roles, collaboration, and organization

Another focus is on the clearly defined roles, responsibilities, and outcomes in ITIL Version 5. You understand how collaboration works across teams, departments, and organizations, and how value is co-created for customers and users.

Customer & Employee Experience

ITIL Version 5 places strong emphasis on Customer Experience and Employee Experience. You learn how experiences can be systematically designed, measured, and improved—and why they are key success factors for digital products and services.

AI-native and future-oriented alignment

You gain a basic understanding of how AI-supported and automated environments are considered in ITIL Version 5. The focus is not on technical details, but on guidance, decision-making capability, and responsible management in complex, dynamic environments.

Preparation for the certification exam

The training prepares you specifically for the ITIL Version 5 Foundation exam. You understand the exam-relevant content, terminology, and relationships and can classify and apply ITIL Version 5 confidently.

Target Audience

The ITIL Version 5 Foundation training is aimed at anyone who wants to build a solid understanding of modern Digital Product and Service Management or systematically expand their existing knowledge. It is ideal for beginners as well as experienced specialists and managers who want to use ITIL Version 5 as a common orientation framework.

It is particularly relevant for staff in IT, Service Management, Product Management, and digital business areas involved in the planning, development, delivery, or operation of digital products and services. Roles at the interface between IT and business also benefit from the shared language and clear models of ITIL Version 5.

The training is equally relevant for specialists and leaders responsible for governance, organization, processes, or teams, who want to understand how value creation, collaboration, and continual improvement succeed in an increasingly digital and AI-driven environment.

The ITIL Version 5 Foundation is suitable for:

• Beginners in IT Service Management and Digital Management
• Project, product, and service owners
• Managers, team leaders, and decision-makers
• Consultants and external service providers
• Employees in organizations transitioning to product- and service-oriented ways of working

The ITIL Version 5 Foundation training is therefore the ideal starting point for anyone who wants to understand digital products and services holistically, manage them effectively, and develop along the ITIL Version 5 qualification path.

Your Path After the ITIL Version 5 Foundation

The ITIL Version 5 Foundation is the first step in a clearly structured and internationally recognized qualification path in Digital Product and Service Management. After successfully completing the Foundation, several development paths open up, flexibly aligned with your professional goals, role, and responsibilities.

Entering the ITIL Version 5 qualification path

With ITIL Version 5 Foundation, you establish the binding basis for all advanced modules and designations. You acquire a shared language, a holistic understanding of value creation, and the core models on which all further ITIL Version 5 qualifications build.

Three specialization paths – one common goal

After the Foundation, you can choose your personal learning path:

ITIL Practice Manager
For those with operational responsibilities who want to apply ITIL practices in a hands-on manner, focusing on roles, stable workflows, and continual improvement.

ITIL Managing Professional
For specialists and managers who holistically manage products, services, experience, and transformation.

ITIL Strategic Leader
For decision-makers who want to connect digital strategy, governance, and transformation and use ITIL as a strategic framework.

A core element of all paths is the module ITIL Transformation, which must be taken only once and counts toward all designations.

The goal: ITIL Master

Those who successfully complete all three designations—Practice Manager, Managing Professional, and Strategic Leader—achieve ITIL Master, the highest qualification level in the ITIL Version 5 system. This designation stands for deep expertise, practical experience, and the ability to apply ITIL effectively in complex real-world organizations.

Your Perspective

The ITIL Version 5 Foundation training is not a one-way street but the beginning of a long-term development journey—from foundational understanding to strategic design of digital products and services. You decide how far you want to go and where to focus.

Requirements

No prior knowledge is required to participate in the ITIL Version 5 Foundation.

Exam Details

Duration: 60 minutes
Option 1 (Classroom only):
Paper-based exam

• Conducted at the end of the training in the classroom
• Traditional paper-and-pencil format

Option 2:
Online exam

• Taken via web browser (Web Based Exam Driver) at a date of your choice
• You receive a voucher valid for 12 months
• More details: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

Questions: 40 multiple-choice questions

Additional information:

• Passing score: 26 points (65%)
• Maximum score: 40 points (100%)
• No aids permitted

Exam languages: German* or English
Note: German exams not yet available.

Exam institute: PeopleCert

Seminar Price

925.00 EUR
per person plus VAT

• Learner Package 419.00 EUR
  per person plus VAT

Notice

This course is delivered by SERVIEW GmbH.
ITIL® is a registered trademark of AXELOS Limited.
All rights reserved.