In our seminar rooms or comfortably from home!

Develop, Deliver & Continuously Improve Services Effectively

The ITIL® 4 Create, Deliver & Support (CDS) module is a key milestone on the path to becoming an ITIL 4 Managing Professional. This training shows how modern IT services are planned, developed, delivered, and supported over the long term. The focus lies on value streams, efficient processes, service quality, workflow optimization, and practical improvement methods. Through interactive instruction by accredited SERVIEW trainers, you learn how to align services to create real business value — while preparing thoroughly for the PeopleCert certification exam.

What our experienced trainers will teach you

• how to plan, develop, deliver, and support services efficiently
• how to build and optimize value streams
• how to measure and improve service quality, performance, and effectiveness
• how to apply the relevant ITIL practices for Create, Deliver & Support
• how modern teams, processes, and tools work together
• how to embed continual improvement in service organizations
• how to pass the CDS exam and move closer to the Managing Professional designation

Your benefits at a glance

• official ITIL® 4 Managing Professional module (PeopleCert accredited)
• comprehensive understanding of service development, delivery, and support
• deeper knowledge of value streams, workflows, and process optimization
• enhanced capabilities for service quality, stability, and continual improvement
• ideal next step toward the ITIL® 4 Managing Professional certification
• excellent preparation for the CDS exam

Seminar Content

Introduction to Create, Deliver & Support

• Role of the CDS module within ITIL® 4 Managing Professional
• Importance for modern IT service organizations

Service Development & Delivery

• Building and designing efficient value streams
• End‑to‑end perspective of modern service delivery
• Planning and controlling workflows

Service Performance & Service Quality

• Performance indicators and quality characteristics
• Optimization approaches for stability, availability, and value creation

Practices & Processes in CDS

• Key ITIL practices within the module context
• Collaboration between teams, roles, and partners

Service Improvement & Workflow Optimization

• Continual improvement
• Use of tools and automation
• Sustainable optimization of team and service processes

Exam Preparation

• Key exam topics
• Question structure and success factors

Target Audience

This module is designed for:

• IT service managers
• Team leads & service delivery managers
• ITSM professionals & process managers
• Individuals pursuing the ITIL 4 Managing Professional path
• IT professionals aiming to improve service quality and efficiency

Prerequisites

• successfully completed ITIL® 4 Foundation

Exam Details (PeopleCert)

• Duration: 90 minutes
• Questions: 40 multiple‑choice questions (one correct answer per question)
• Passing score: 28 points (70%)
• Maximum score: 40 points
• Aids: none
• Format: online exam via browser (voucher valid for 12 months)
• Languages: German or English
• Certification body: PeopleCert

Seminar Price

• Training: €1,345 per person plus VAT
• Exam fee: €359 per person plus VAT
• Education package: €69 per person plus VAT
• Official e‑book: €69 per person plus VAT

Note

This course is conducted by SERVIEW GmbH.

Understanding, Applying & Certifying Modern IT Service Management

The ITIL® 4 Foundation is your entry point into modern IT Service Management. This training provides a practical, real‑world overview of the entire ITIL framework — from core principles and key terminology to the Service Value Chain, essential practices such as Incident Management, Change Control, Continual Improvement, and comprehensive preparation for the certification exam. Your certified trainer delivers all content interactively, using memorable examples and active discussion so you can apply ITIL directly in your daily work.

What our experienced trainers will teach you:

• how the ITIL framework is structured and why it is essential for organizations
• how to increase the value of your IT services using ITIL
• how the four dimensions of Service Management work together
• how the Service Value System (SVS) creates real business value
• how the Service Value Chain is structured
• which ITIL practices are crucial for modern ITSM
• how to apply the 7 ITIL guiding principles in everyday work
• how ITIL supports organizations in digitalization and transformation
• how to prepare effectively for the ITIL 4 Foundation exam

Your benefits at a glance

• clear and accessible introduction to modern IT Service Management
• structured overview of the framework, practices, and principles
• practical examples instead of dry theory
• ideal preparation for the PeopleCert certification exam
• globally recognized certificate
• valuable for ITSM beginners and experienced IT professionals alike

Seminar Content

Fundamentals & Understanding of the ITIL Framework

• Purpose and benefits of ITIL
• Why ITIL is important for organizations
• Value orientation and customer benefit

The Four Dimensions of Service Management

• Organizations & people
• Information & technology
• Partners & suppliers
• Value streams & processes

The ITIL Service Value System (SVS)

• Components and interactions
• Value creation in end‑to‑end service management

Core Concepts & Key Principles

• Service Value Chain (SVC)
• Influences from Agile, Lean & DevOps
• Key terms and models

Important ITIL Practices

• Incident Management
• Change Control
• Continual Improvement
• Service Desk and other relevant practices

The Seven ITIL Guiding Principles

• Practical application in daily work
• Support for transformation and modernization

ITIL in the Digital World

• Opportunities and challenges of digitalization
• Adaptability and modern service operations

Exam Preparation

• Exam focus areas
• Sample questions and comprehension building
• Tips for successful completion

Target Audience

The ITIL 4 Foundation is designed for anyone who wants to build or refresh their IT Service Management knowledge:

• IT administrators, system & network specialists
• ITSM practitioners & service desk staff
• IT managers & team leads
• Project managers & coordinators
• Business analysts & process consultants
• IT and business process consultants
• Professionals from other departments who want to understand IT services
• Newcomers to the IT industry

In short: anyone who wants to understand modern IT Service Management and apply ITIL 4 effectively.

Prerequisites

• no prior knowledge required

Exam Details (PeopleCert)

• Duration: 60 minutes
• Format:
  • Option 1: written exam in the training room
  • Option 2: online exam (voucher valid for 12 months)
• Questions: 40 multiple‑choice questions
• Passing score: 26 points (65%)
• Aids: none
• Language: German or English
• Certification body: PeopleCert

Seminar Price

• Training: €895 per person plus VAT
• Exam fee: €269 per person plus VAT
• Education package: €69 per person plus VAT
• Official e‑book: €69 per person plus VAT

Additional schedule information:

• Location: Frankfurt a. M.
• Date: 09.02.2026 – 10.02.2026
• Duration: 2 days, 09:00 – 17:00
• Total price: €1,302.00 (€1,549.38 incl. VAT)

Note

This course is conducted by SERVIEW GmbH.

Understanding and Applying Modern Software Testing – With Official Certification

With this Foundation training, you acquire the essential knowledge for professional software testing according to the international ISTQB® scheme. You learn which activities the test process includes, how to select appropriate test methods, and how structured test management contributes to software quality. The training illustrates what modern testing means today, why it is indispensable, and how to plan, execute, and evaluate test activities effectively. Immediately after the course, you take the official ISTQB® online exam.

Your trainers will show you:

• how the test process is structured and which tasks it includes
• which test methods help achieve high test coverage
• how test planning, design, execution, and documentation work together
• how to use test tools effectively within the test process
• how test management handles prioritization, effort estimation, and reporting
• how to write and communicate clear defect reports
• how modern testing principles apply in agile, classic, and hybrid environments
• how to prepare optimally for the Foundation exam

Your Benefits at a Glance

• ideal entry point into professional software testing
• solid understanding of test processes, methods, and test management
• internationally recognized certification according to the ISTQB® standard
• preparation for further ISTQB certifications (Advanced, Specialist, Expert)
• practical knowledge for developers, testers, QA roles, and project stakeholders

Seminar Content

Fundamentals of Software Testing

• What testing is — and why it is essential
• Purpose and objectives of testing
• Core concepts of modern test methods

Test Process & Lifecycle

• Test process steps: planning, design, execution, and closure
• Aligning the test process with the software lifecycle
• Priorities, effort drivers, and context dependency

Test Methods & Test Types

• Static and dynamic test techniques
• Structured testing approaches
• Test levels: unit, integration, system, and acceptance testing

Test Management & Organization

• Roles and responsibilities
• Quality management aspects
• Efficient reporting on test progress and test quality
• Collaboration in cross-functional teams

Defect & Deviation Management

• Defect classification and defect reports
• Documentation and communication
• Deriving meaningful corrective actions

Test Tools & Automation

• Benefits and risks of test automation
• Types of test tools and their areas of application
• Test data management and tool support throughout the process

What You Will Be Able to Do After the Training

After completing the ISTQB Foundation Level 4.0, you will be able to:

• understand and apply the fundamentals of testing
• select test activities based on context
• critically evaluate documentation quality
• increase test efficiency and effectiveness
• write clear and actionable defect reports
• assess risks and benefits of test automation
• test in a structured and quality‑oriented way within a team

Target Audience

This training is designed for anyone who wants to acquire or demonstrate foundational knowledge in software testing:

• testers, test analysts, test engineers
• test managers and quality assurance roles
• developers and technical staff
• project managers and business analysts
• QA leads and IT management
• consultants and software development managers

The Foundation Level is the entry point into the international ISTQB career path.

Prerequisites

• no prior knowledge required
• all fundamentals are taught during the training

Exam Details (iSQI)

• Duration: 60 minutes
• Questions: 40 multiple-choice questions
• Passing score: 26 points (65%)
• Maximum score: 40 points
• Aids: none
• Format: online exam directly after the training
• Languages: German or English
• Certification body: iSQI

Seminar Price

• Training: €1,445 per person plus VAT
• Exam fee: €259 per person plus VAT
• Education package: €69 per person plus VAT

Note

This course is conducted by SERVIEW GmbH.

Master high‑stakes data centre design, validation & project execution

The Certified Data Centre Expert (CDCE®) is an intensive five‑day advanced program that prepares participants to analyse business cases, validate mission‑critical data centre designs, and evaluate project implementation plans on a technical and operational level.

Building on the CDCP® and CDCS® certifications, this expert‑level training develops the competencies required to design, audit, and validate complex data centre infrastructures.
Participants learn how to conduct design reviews, evaluate equipment, perform compliance audits, create test scripts, and carry out integrated performance and validation testing — all essential skills for ensuring high‑availability and high‑resilience data centre environments.

Upon passing the exam, participants join the industry’s elite group of certified data centre design professionals.

After completing the course, you will be able to:

• Select the optimal site for mission‑critical data centres based on current and future requirements
• Understand and position all components that contribute to high availability
• Explain data centre design lifecycle stages and project execution phases
• Analyse a business case and develop a project brief aligned with resilience, site selection and design requirements
• Review preliminary and final design documents and audit compliance with TIA standards
• Interpret electrical Single Line Diagrams (SLD) and identify common design flaws
• Evaluate technical specifications vs. functional requirements for equipment suitability
• Align equipment specifications to design constraints (space, cooling capacity, power quality, redundancy levels, tier requirements)
• Develop IET (Individual Equipment Test) and IPVT (Integrated Performance Validation Test) plans
• Define handover guidelines covering architectural, mechanical, electrical and IT components
• Prepare decommissioning and retirement plans for ageing facilities

Course Modules

Module 1 – Data Centre Life Cycle

• Lifecycle stages and phases
• Exercise: Stage/Phase/Milestone/Document mapping

Module 2 – Design Preparation

• Creating the Statement of Need (SON)
• Technology reviews
• Conceptual sizing for rooms, facilities and incoming power
• Exercises: Sizing building space and electrical power
• Assessing existing capacity
• Evaluating investment options
• Site selection / permits & approvals
• Exercise: Site evaluation
• Conceptual design, budgeting & timelines
• Business case development
• Delivery structure & project management models
• Project manager roles & responsibilities

Module 3 – Design Planning

• OSRA – Operational Systems Requirement Analysis
• TFRA – Technical Facilities Requirement Analysis
• Operations & maintenance review
• RFP processes
• Vendor selection

Module 4 – Design Development

• Project planning & design development
• PDR – Preliminary Design Review
• Equipment selection
• FDR/V – Final Design Review & Validation
• Exercise: Full design validation (power, cooling, floor plans, fire suppression)
• Design freeze & LLTI
• Construction documentation
• BOM/BOQ creation
• Exercise: Equipment selection

Module 5 – Acquire

• Purchase order specifications
• Shipping terms & logistics
• FWT/FAT – Factory Witness / Factory Acceptance Test
• Sequencing & handling
• Incoming goods inspection
• Asset management

Module 6 – Construct

• Temporary essential services
• Building erection
• Permanent essential services
• Building inspections
• Snag list creation
• COF – Certificate of Fitness

Module 7 – Fit‑Out

• Fit‑out processes
• Builders cleaning
• As‑Built documentation

Module 8 – Test & Commissioning

• IET – Individual Equipment Test
• IPVT/IST – Integrated Performance Verification / System Test
• Common mistakes in testing
• Deep cleaning
• Exercise: IET/IPVT scripting

Module 9 – Hand‑Over

• Handover documentation and requirements
• PCC – Practical Completion Certificate
• DLP – Defect Liability Period
• Defect management
• ICT systems installation & testing
• Handover / DLP expiry
• FCC – Final Completion Certificate

Module 10 – Retirement

• Definition & reasons for retirement
• Business case & project planning
• Sequencing
• Transfer of site
• Site demolition
• Legal considerations
• FCC – Final Completion Certificate

Target Audience

This course is ideal for:

• IT professionals involved in high‑availability environments
• Data centre designers & infrastructure engineers
• Facilities and operations professionals
• Consultants and solution architects
• Professionals involved in the design/build, upgrade or relocation of mission‑critical data centres

Prerequisites

• A valid CDCS® certificate is required to register

Course Language & Exam Information

• Spoken Language: English
• Course Materials: English
• Exam Language: English

Exam Details

• Format: 90‑minute closed‑book exam
• Questions: 60 multiple‑choice questions
• Passing Score: 42 correct answers
• Delivery: online (results immediate) or paper‑based (results within one week)