Managing IT Costs, Building KPI Systems & Effectively Supporting IT Strategies

In this two‑day training, you will gain a comprehensive overview of modern methods and tools used in IT controlling. You will learn how to allocate IT costs based on causation, identify cost drivers, and demonstrate the market viability and value contribution of IT with transparency.

The course provides both strategic and operational tools and shows how to develop an effective KPI system, optimize IT processes, and actively support the implementation of IT strategies.

This seminar is particularly suited for IT leaders who want to deepen their expertise in IT governance, organizational development, and the advancement of their IT department.

Our experienced trainers will show you:

• what modern IT organizations expect from IT controlling
• how to apply strategic and operational tools in IT controlling
• how to allocate IT costs transparently, traceably, and based on causation
• how to develop and use an effective KPI system
• how to derive, evaluate, and implement IT strategies
• how IT controlling works in practice—from planning to performance accounting
• how to balance services, quality, and costs effectively

Your Benefits at a Glance

• Clear methods for strategic and operational IT controlling
• Transparent cost and performance accounting for IT services
• Professional KPI systems for steering and monitoring
• Stronger alignment between corporate goals and IT strategy
• Practical relevance through examples and peer exchange
• Ideal for IT leaders looking to strengthen their management role

Seminar Contents

IT Controlling 2.0 – Fundamentals & New Requirements

• New expectations for IT managers & IT controllers
• Fundamentals of successful IT controlling
• Strategic & operational tools
• Building an effective information network

Holistic IT Strategies

• Integrating corporate goals into the IT strategy
• The role of IT governance
• Creating transparency
• Strategic framework for modern IT organizations

IT Controlling in Practice

• From controlling to steering
• IT planning
• Systems & cost accounting models
• KPIs, budgets & profit centers

Performance Accounting & Cost Optimization in IT

• Cost definitions & IT requirements
• Cost types & cost object accounting
• Cost centers & order-based accounting
• Identifying & managing cost drivers

Performance Indicators & KPI Systems

• Using KPIs to provide effective steering insights
• Process metrics for IT management
• Building a meaningful KPI system
• KPI monitoring & reporting

Knowledge Retention & Quality

• Foundations for performance improvement
• Linking service quality & cost optimization
• Customer‑oriented product & pricing models
• Handling business‑critical services
• Cost determination & performance allocation

Practical Examples & Exchange

• Space for sharing experiences
• Case studies & best practices

Target Audience

• IT executives
• Heads of IT
• IT team leaders
• Project managers
• Professionals responsible for IT governance, cost management & IT organization

Prerequisites

• None