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Develop, Deliver & Continuously Improve Services Effectively
The ITIL® 4 Create, Deliver & Support (CDS) module is a key milestone on the path to becoming an ITIL 4 Managing Professional. This training shows how modern IT services are planned, developed, delivered, and supported over the long term. The focus lies on value streams, efficient processes, service quality, workflow optimization, and practical improvement methods. Through interactive instruction by accredited SERVIEW trainers, you learn how to align services to create real business value — while preparing thoroughly for the PeopleCert certification exam.
What our experienced trainers will teach you
- how to plan, develop, deliver, and support services efficiently
- how to build and optimize value streams
- how to measure and improve service quality, performance, and effectiveness
- how to apply the relevant ITIL practices for Create, Deliver & Support
- how modern teams, processes, and tools work together
- how to embed continual improvement in service organizations
- how to pass the CDS exam and move closer to the Managing Professional designation
Your benefits at a glance
- official ITIL® 4 Managing Professional module (PeopleCert accredited)
- comprehensive understanding of service development, delivery, and support
- deeper knowledge of value streams, workflows, and process optimization
- enhanced capabilities for service quality, stability, and continual improvement
- ideal next step toward the ITIL® 4 Managing Professional certification
- excellent preparation for the CDS exam
Seminar Content
Introduction to Create, Deliver & Support
- Role of the CDS module within ITIL® 4 Managing Professional
- Importance for modern IT service organizations
Service Development & Delivery
- Building and designing efficient value streams
- End‑to‑end perspective of modern service delivery
- Planning and controlling workflows
Service Performance & Service Quality
- Performance indicators and quality characteristics
- Optimization approaches for stability, availability, and value creation
Practices & Processes in CDS
- Key ITIL practices within the module context
- Collaboration between teams, roles, and partners
Service Improvement & Workflow Optimization
- Continual improvement
- Use of tools and automation
- Sustainable optimization of team and service processes
Exam Preparation
- Key exam topics
- Question structure and success factors
Target Audience
This module is designed for:
- IT service managers
- Team leads & service delivery managers
- ITSM professionals & process managers
- Individuals pursuing the ITIL 4 Managing Professional path
- IT professionals aiming to improve service quality and efficiency
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
- Duration: 90 minutes
- Questions: 40 multiple‑choice questions (one correct answer per question)
- Passing score: 28 points (70%)
- Maximum score: 40 points
- Aids: none
- Format: online exam via browser (voucher valid for 12 months)
- Languages: German or English
- Certification body: PeopleCert
Seminar Price
- Training: €1,345 per person plus VAT
- Exam fee: €359 per person plus VAT
- Education package: €69 per person plus VAT
- Official e‑book: €69 per person plus VAT
Note
This course is conducted by SERVIEW GmbH.
