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ITIL® 4 Foundation + five essential practices in one compact course
This compact training combines the ITIL® 4 Foundation with the Practice Manager module Monitor, Support & Fulfil (MSF). You not only gain an efficient introduction to the ITIL framework, but also acquire practical knowledge of five of the most important ITIL practices. The combined course covers the fundamentals, concepts, terminology, and success factors of modern IT service management. You then deepen how key practices are applied, managed, and improved in day‑to‑day operations — from the service desk to monitoring. Both trainings are fully accredited by PeopleCert and delivered using the SERVIEW Workbook Principle®, ensuring a practical and effective preparation for both official exams.
What our experienced trainers will teach you
- how to understand and apply the fundamentals of ITIL® 4
- how to successfully design five essential practices:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
- how to master key concepts, roles, and success factors of the practices
- how practices integrate into value streams and service architectures
- how to prepare effectively for the Foundation and MSF exams
- how this course moves you significantly closer to becoming an ITIL® 4 Practice Manager
Your benefits at a glance
- two ITIL certifications in one compact course
- ideal combination of fundamentals and practical application
- intensive training for five critical ITIL practices
- optimal exam preparation
- efficient path toward ITIL® 4 Practice Manager (only “Create, Deliver & Support” remains)
- fast and practical entry into modern IT service management
Seminar Content
ITIL® 4 Foundation
- ITIL guiding principles
- the Service Value System (SVS)
- the Service Value Chain
- key concepts, terminology, and models
- overview of practices and their relevance
- preparation for the Foundation exam
Monitor, Support & Fulfil (MSF)
Deep dive into the five practices:
Service Desk
- communication models
- interaction and service experience
- building an effective service desk
Incident Management
- prioritization
- escalation
- rapid service restoration
Problem Management
- root cause analysis
- error records
- preventive measures
Service Request Management
- standardized workflows
- self‑service
- automation and workflow optimization
Monitoring & Event Management
- monitoring services and infrastructure
- event detection
- correlation and evaluation of events
Integration into value streams
- role of the practices in end‑to‑end service processes
- success factors and optimization potential
Exam Preparation
- key focus areas for Foundation and MSF
- typical question types
- strategies for successful certification
Target Audience
- IT service staff and beginners
- service desk, incident, and problem managers
- IT operations teams and support roles
- aspiring ITIL® 4 Practice Managers
- anyone seeking a practical introduction to ITIL® 4
Prerequisites
- none
Exam Details (PeopleCert)
Foundation
- Duration: 60 minutes
- Questions: 40 multiple‑choice questions
- Passing score: 26 points (65%)
- Aids: none
MSF (Monitor, Support & Fulfil)
- Duration: 90 minutes
- Questions: 60 multiple‑choice questions
- Passing score: 39 points (65%)
- Aids: none
Exam mode: online exam via web browser (voucher valid for 12 months) Exam language: German or English Certification body: PeopleCert
Seminar Price
- Training: €2,740 per person plus VAT
- Exam fees (Foundation + MSF): €628 per person plus VAT
- Education package: €138 per person plus VAT
- Official e‑book: €138 per person plus VAT
Legal Notice
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
