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Strategically steer services, drive continual improvement, and develop organizations effectively
The ITIL® 4 module Direct, Plan & Improve (DPI) equips you with the essential capabilities to build an agile, learning, and continuously improving IT organization. Whether you are pursuing the ITIL 4 Managing Professional path or aiming for the ITIL 4 Strategic Leader designation, this module is mandatory and provides crucial insights into governance, planning, control, process optimization, and organizational learning. As an officially accredited PeopleCert training, it covers all exam‑relevant content and prepares you thoroughly for certification.
What our experienced trainers will teach you
- how to strategically align and continuously improve services
- how governance, planning, and optimization work within the ITIL environment
- how agile, learning organizations emerge and evolve
- how to steer workflows, processes, and teams effectively
- how to analyze risks, lead change, and make informed decisions
- how DPI functions as a core building block for Managing Professional or Strategic Leader
- how to prepare effectively for the PeopleCert exam
Your benefits at a glance
- essential module for ITIL 4 Managing Professional & Strategic Leader
- practical concepts for steering and planning
- improved organization, governance, and service alignment
- ideal preparation for the DPI certification
- official, globally recognized PeopleCert standard
Seminar Content
DPI Fundamentals & Strategic Alignment
- role of the module within the ITIL framework
- effective connection between strategy, planning, and improvement
Steering & Aligning Services
- governance elements and target states
- decision‑making and leadership in service management
Planning & Continual Improvement
- tools for process and organizational optimization
- building learning IT organizations
- action planning and performance orientation
Agility, Change & Organizational Development
- agile principles for management and process control
- change culture, resilience, and organizational growth
- handling risks and uncertainties
Exam Preparation
- key topics, question types, and success strategies
Target Audience
This training is suitable for:
- IT managers and service owners
- team leads and process managers
- strategic decision‑makers and project managers
- IT professionals pursuing:
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
- Duration: 90 minutes
- Questions: 40 multiple‑choice questions (one correct answer)
- Passing score: 28 points (70%)
- Aids: none
- Format: online exam via web browser (voucher valid for 12 months)
- Exam language: German or English
Seminar Price
- Training: €895 per person plus VAT
- Exam fee: €359 per person plus VAT
- Education package: €69 per person plus VAT
- Official e‑book: €69 per person plus VAT
Note
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
