ITIL® Version 5 AI Governance – Training & Certification

Steer AI responsibly, ensure transparency & enable safe innovation

You are responsible for decisions involving the use of Artificial Intelligence and want to ensure that innovation, governance and accountability are fully aligned?
Then ITIL® Version 5 AI Governance is the right qualification for you.

This training is designed for professionals and leaders who not only assess AI technologically, but who must strategically govern, control and justify its use.
You will learn how AI can be meaningfully integrated into digital products, services and value streams, and how governance structures ensure that AI operates transparently, reliably and responsibly.

Through interactive sessions, you will build a solid understanding of governance, decision logic, transparency, risk management and compliance in the AI context.
The focus is always on practical application and on enabling organisations to use AI in a controlled, sustainable and effective manner.

Our experienced trainers will show you how to:

• manage AI responsibly, transparently and effectively
• integrate AI into value streams, products & services using ITIL Version 5
• understand how AI‑supported decisions are made, monitored & documented
• work with governance, risk management & accountability in AI environments
• embed AI into the Digital Product & Service Lifecycle
• assess risks, dependencies, compliance & ethical considerations
• build trust in AI‑based solutions
• prepare effectively for the ITIL® Version 5 AI Governance exam

Your benefits at a glance

• modern and structured entry into ITIL Version 5 AI Governance
• clear guidance for responsible use of AI in organisations
• practical approaches for integrating AI into digital value streams
• solid understanding of risk, compliance, transparency & accountability
• immediately applicable knowledge for leaders & decision‑makers
• official PeopleCert certificate including exam voucher

Course Contents

Foundations of ITIL® Version 5 AI Governance

• AI as part of digital products & value creation
• decision logic, transparency & accountability
• impact of AI on customers, employees & organisations

AI in the Digital Product & Service Lifecycle

• planning, implementing, operating & improving AI solutions
• risks, dependencies & ethical considerations
• AI as a supportive, not uncontrolled, decision‑maker

Governance, Risk & Compliance

• managing AI‑specific risks & uncertainties
• documenting decision logic
• trust models & transparency requirements
• compliance obligations & regulatory developmen

Organisational Embedding of AI

• roles, responsibilities & decision paths
• interfaces between business, IT, legal & compliance
• governance structures for safe AI adoption

Practical Application & Case Studies

• embedding AI in value streams & services
• opportunities & limitations of AI‑supported processes
• best practices for sustainable AI implementation

Target Audience

This training is ideal for:

• professionals & leaders with responsibility for AI
• product & service owners
• governance, risk & compliance roles
• information security officers
• decision‑makers working across business, IT, legal & organisational domains
• anyone who wants to integrate AI responsibly into organisations

Prerequisites

• no prior knowledge required

Exam Details (anticipated – PeopleCert)

• Duration: 90 minutes
• Format: 60 multiple‑choice questions (4 options each)
• Passing score: 39 points (65%)
• Language: English
• Delivery: online via Web‑Based Exam Driver
• Exam voucher: valid for 12 months

Further details:
https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

Course Price

• Training: from €1,890.00 p.p. excl. VAT
• Learner Package: €529.00 p.p. excl. VAT
• Exam voucher: included

Notice

This course is delivered by SERVIEW GmbH.
ITIL® is a registered trademark of AXELOS Limited.
All rights reserved.