ITIL® Version 5 Foundation Bridge – Training & Certification

Efficiently transition from ITIL 4 to ITIL Version 5 – compact, structured & future‑ready

 The ITIL® Version 5 Foundation Bridge enables certified ITIL 4 Foundation holders to upgrade their knowledge efficiently to the new ITIL Version 5 model.
This one‑day bridge course is specifically designed for participants who already hold the ITIL 4 Foundation certificate and want to understand the key updates, enhancements and structural changes introduced in ITIL Version 5 – including:

• the expanded Digital Product & Service Lifecycle
• modern value‑creation concepts
• advanced governance practices
• a stronger focus on Customer & Employee Experience
• continuous improvement in integrated environments
• the handling of AI‑enhanced, automated & data‑driven workplaces

The Bridge course does not repeat ITIL 4 Foundation content. Instead, it maps existing knowledge to the new structures and concepts of ITIL Version 5 and highlights what has changed — and why.

It is the official entry point into the ITIL Version 5 qualification scheme for ITIL‑4‑certified professionals and forms the basis for all further pathways (Practice Manager, Managing Professional, Strategic Leader).

Our experienced trainers will show you how to:

• understand ITIL Version 5 as the logical evolution of ITIL 4
• identify what has changed in value creation, governance & collaboration
• work with the new Digital Product & Service Lifecycle
• place Practices, Guiding Principles & the Value Chain in their updated context
• apply ITIL V5 thinking in modern AI‑enabled and agile organisations
• prepare efficiently for the shortened Foundation Bridge exam

Your benefits at a glance

• official & efficient transition path from ITIL 4 to ITIL Version 5
• clear, structured understanding of all relevant V5 enhancements
• avoids repeating ITIL‑4 basics — ideal time‑efficient upgrade
• prerequisite for all ITIL Version 5 designation paths
• relevant for digital, product‑ and service‑oriented organisations
• short, focused training with included official certification

Course Contents

Positioning ITIL Version 5

• how ITIL V5 evolved from ITIL 4
• structural, conceptual & value‑system changes
• shift towards integrated digital product & service management

The Digital Product & Service Lifecycle

• end‑to‑end lifecycle perspective
• integration of product & service management
• how ITIL V5 reduces silos & connects disciplines

The ITIL Value System (Version 5)

• updated Guiding Principles
• governance in ITIL Version 5
• Practices, Value Chain & Continual Improvement in context
• how the ITIL Value System forms a unified management model

Roles, Responsibilities & Collaboration

• clearer definition of outcomes & accountabilities
• cross‑team and cross‑domain collaboration
• value‑driven steering & decision‑making

Customer & Employee Experience in ITIL V5

• stronger emphasis on CX & EX
• designing, measuring & embedding experiences
• implications for digital products & services

AI‑native focus & modern digital environments

• ITIL V5 in AI‑assisted, automated & data‑driven operations
• responsible, value‑aligned decision‑making
• governing complexity and new digital realities

Preparation for the shortened certification exam

• exam‑relevant terminology & conceptual updates
• focused review of key enhancements
• clear understanding of how to apply ITIL Version 5

Target Audience

This course is ideal for:

• professionals with ITIL 4 Foundation certification
• IT, Service Management & Product Management roles
• digital teams involved in planning, developing, delivering or operating digital services
• cross‑functional roles bridging IT & business
• governance, process, transformation & organisational‑development roles
• leaders aiming to modernise service & product practices with ITIL Version 5

Also suitable for individuals in organisations shifting to:

• product‑oriented delivery
• service‑centred operating models
• AI‑enhanced or data‑driven environments

Prerequisites

• valid ITIL® 4 Foundation certificate

Exam Details (expected – PeopleCert)

Exam Duration

• 30 minutes

Exam Options

Option 1 – Classroom exam (only for on‑site training):

• paper‑based exam directly after the course

Option 2 – Online exam:

• Web‑Based Exam Driver
• exam date can be chosen freely
• voucher valid for 12 months

Question Format

• 20 multiple‑choice questions
• Passing score: 26 points (65%)
• Allowed materials: none

Languages

• English or German

Exam Institute

• PeopleCert

Official exam info:
https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

Course Price

• Training: from €595.00 p.p. excl. VAT
• Learner Package: €219.00 p.p. excl. VAT
• Exam voucher: included

Notice

This course is delivered by SERVIEW GmbH.
ITIL® is a registered trademark of AXELOS Limited.
All rights reserved.