ITIL® Version 5 Managing Professional – Transformation (Training & Certification)

Plan, steer & sustain organisational transformation effectively

The ITIL® Version 5 Transformation training teaches you how changes, improvements and organisation‑wide transformations are planned, governed and embedded sustainably.
Transformation is not presented as a one‑off initiative, but as a continuous, manageable process throughout the Digital Product & Service Lifecycle.

You will develop a solid understanding of how organisations respond to change, adopt new ways of working and evolve existing structures — all while maintaining stability, orientation and service quality.
ITIL Version 5 demonstrates how transformation is aligned with value creation, governance and experience.

A core focus of this module is linking strategic target states with operational execution. You learn how improvement initiatives are prioritised, dependencies identified and activities coordinated across teams and functions.
You gain clarity on how leadership, decision‑making and communication significantly influence the success of transformation.

The training also teaches how risks, resistance and uncertainty are recognised and managed intentionally. You learn how measurement, feedback and continual improvement help make transformation effective, transparent and sustainable.

After completing the course, you will be able to apply ITIL Version 5 Transformation to develop organisations systematically, steer change responsibly and deliver long‑lasting impact.

Why is ITIL® Version 5 Transformation a mandatory module?

ITIL® V5 Transformation is a required module because it acts as the connecting foundation for all ITIL Version 5 designations.

It ensures that ITIL is not only understood conceptually, but implemented consistently, coherently and sustainably across the organisation.

No matter which path you choose:

• ITIL Practice Manager
• ITIL Managing Professional
• ITIL Strategic Leader

…Transformation is the shared baseline that binds operational excellence, organisational governance and strategic leadership together.

The module shows how strategic objectives, operational initiatives and continual improvement form a unified transformation system.
It ensures ITIL Version 5 is not used in isolated fragments, but as an integrated management approach spanning teams, departments and organisational levels.

And: the training must be taken only once — the certificate is valid for all ITIL V5 designation tracks.

Our experienced trainers will show you how to:

• structure transformation as an ongoing organisational process
• guide organisations through change without losing stability or direction
• prioritise improvements & translate target states into actionable steps
• identify dependencies & coordinate initiatives across teams
• manage risks, resistance & uncertainty in transformation
• leverage measurement, feedback & continual improvement
• embed governance, leadership & communication in transformation success
• prepare effectively for the ITIL® Version 5 Transformation exam

Your benefits at a glance

• mandatory module for all ITIL Version 5 designation paths
• structured, practical approach to organisational transformation
• improved clarity for change, governance & continual development
• measurable, sustainable transformation methods
• future‑proof orientation for modern digital organisations
• official PeopleCert certification included (exam voucher)

Course Contents

Foundations of ITIL® Version 5 Transformation

• transformation as a continuous organisational process
• change along the Digital Product & Service Lifecycle
• role of governance, value creation & experience

Understanding Change & Organisational Development

• how organisations react to change
• establishing new ways of working
• balancing stability with adaptability

From Target Vision to Practical Execution

• translating strategic goals into initiatives
• prioritising improvements
• identifying dependencies & influencing factors
• coordinating across departments & teams

Managing Risks, Resistance & Uncertainty

• typical transformation risks
• drivers of resistance & how to address them
• psychological & organisational success factors

Continual Improvement & Measurement

• qualitative & quantitative metrics
• feedback cycles, learning loops & evolution
• embedding sustainable change mechanisms

Practical Application in Digital Organisations

• linking transformation with ITIL V5 modules
• governance & leadership as key success factors
• best practices from real transformation programmes

Target Audience

This training is ideal for:

• Transformation Managers
• Service & Product Owners
• Leaders & Executives
• Project & Programme Managers
• Organisational Development, Governance & CI roles
• decision‑makers introducing or evolving ITIL Version 5
• anyone responsible for structuring transformation and enabling sustainable change

Prerequisites

• successful completion of ITIL® v3, ITIL® 4 or ITIL® Version‑5 Foundation

Exam Details (expected – PeopleCert)

• Duration: 90 minutes
• Format: 60 multiple‑choice questions
• Passing score: 39 points (65%)
• Language: English
• Delivery: online via Web‑Based Exam Driver
• Exam voucher: valid for 12 months

Full details:
https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

Course Price

• Training: from €1,890.00 p.p. excl. VAT
• Learner Package: €529.00 p.p. excl. VAT
• Exam voucher: included

Notice

This course is delivered by SERVIEW GmbH.
ITIL® is a registered trademark of AXELOS Limited.
All rights reserved.