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Two ITIL modules in one course – engage stakeholders and master digital high‑velocity services
This intensive course combines the two ITIL 4 modules Drive Stakeholder Value (DSV) and High Velocity IT (HVIT), bringing you significantly closer to your ITIL 4 Managing Professional certification in one compact step. You expand your knowledge of customer and stakeholder interaction, service culture, supplier relationships, and design thinking. In addition, you learn how digital products and services are developed, delivered, and optimized in high‑velocity environments. All content is delivered using the SERVIEW Workbook Principle® – interactive, practical, memorable, and highly relevant for your daily work.
What our experienced trainers will teach you
- how to guide and inspire stakeholders along their customer journey
- how to apply engagement techniques, interaction models, and design thinking
- how to shape customer, user, supplier, and partner relationships effectively
- how services are delivered in digital high‑velocity environments
- how to leverage speed, automation, and modern IT approaches
- how DSV and HVIT contribute to the Managing Professional career path
- how to prepare confidently for both certification exams
Your benefits at a glance
- two ITIL modules combined in one compact course
- key milestone on the path to ITIL 4 Managing Professional
- deep insights into stakeholder engagement, service culture, and high‑velocity IT
- practical examples with clear real‑world application
- optimal exam preparation through official accreditation
Seminar Content
Drive Stakeholder Value (DSV)
- stakeholder relationship management
- engagement models and interaction methods
- analyzing and designing customer journeys
- design thinking for service‑oriented teams
- customer‑focused culture and service experiences
- supplier and partner relationships
- role of DSV within the ITIL MP core
High Velocity IT (HVIT)
- high‑velocity ways of working and digital innovation
- Agile, Lean, and DevOps in the ITIL context
- principles of rapid service delivery
- automation, cloud, and modern technologies
- value streams, flow optimization, and digital products
- balancing stability, speed, and risk
- role of HVIT within the Managing Professional level
Exam Preparation
- exam formats and typical question types
- key focus areas for DSV and HVIT
- strategies for successful completion
Target Audience
This compact training is designed for:
- professionals and leaders in IT service and IT operations
- aspiring ITIL 4 Managing Professionals
- service owners, service managers, delivery managers
- project managers, process managers, business analysts
- IT consultants and digital service owners
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
- Duration per exam: 90 minutes
- Modules: DSV and HVIT
- Questions: 40 multiple‑choice questions each (one correct answer)
- Passing score: 28 points (70%) per exam
- Format: online exam via web browser (voucher valid for 12 months)
- Exam language: German or English
- Certification body: PeopleCert
Seminar Price
- Training (DSV + HVIT): €2,240 per person plus VAT
- Exam fees: €718 per person plus VAT
- Education package: €138 per person plus VAT
- Official e‑book: €138 per person plus VAT
Legal Notice
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
