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ITIL® 4 Foundation + five essential practices in one compact course
This compact training combines the ITIL® 4 Foundation with the Practice Manager module Monitor, Support & Fulfil (MSF). You not only gain an efficient introduction to the ITIL framework, but also acquire practical knowledge of five of the most important ITIL practices. The combined course covers the fundamentals, concepts, terminology, and success factors of modern IT service management. You then deepen how key practices are applied, managed, and improved in day‑to‑day operations — from the service desk to monitoring. Both trainings are fully accredited by PeopleCert and delivered using the SERVIEW Workbook Principle®, ensuring a practical and effective preparation for both official exams.
What our experienced trainers will teach you
- how to understand and apply the fundamentals of ITIL® 4
- how to successfully design five essential practices:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
- how to master key concepts, roles, and success factors of the practices
- how practices integrate into value streams and service architectures
- how to prepare effectively for the Foundation and MSF exams
- how this course moves you significantly closer to becoming an ITIL® 4 Practice Manager
Your benefits at a glance
- two ITIL certifications in one compact course
- ideal combination of fundamentals and practical application
- intensive training for five critical ITIL practices
- optimal exam preparation
- efficient path toward ITIL® 4 Practice Manager (only “Create, Deliver & Support” remains)
- fast and practical entry into modern IT service management
Seminar Content
ITIL® 4 Foundation
- ITIL guiding principles
- the Service Value System (SVS)
- the Service Value Chain
- key concepts, terminology, and models
- overview of practices and their relevance
- preparation for the Foundation exam
Monitor, Support & Fulfil (MSF)
Deep dive into the five practices:
Service Desk
- communication models
- interaction and service experience
- building an effective service desk
Incident Management
- prioritization
- escalation
- rapid service restoration
Problem Management
- root cause analysis
- error records
- preventive measures
Service Request Management
- standardized workflows
- self‑service
- automation and workflow optimization
Monitoring & Event Management
- monitoring services and infrastructure
- event detection
- correlation and evaluation of events
Integration into value streams
- role of the practices in end‑to‑end service processes
- success factors and optimization potential
Exam Preparation
- key focus areas for Foundation and MSF
- typical question types
- strategies for successful certification
Target Audience
- IT service staff and beginners
- service desk, incident, and problem managers
- IT operations teams and support roles
- aspiring ITIL® 4 Practice Managers
- anyone seeking a practical introduction to ITIL® 4
Prerequisites
- none
Exam Details (PeopleCert)
Foundation
- Duration: 60 minutes
- Questions: 40 multiple‑choice questions
- Passing score: 26 points (65%)
- Aids: none
MSF (Monitor, Support & Fulfil)
- Duration: 90 minutes
- Questions: 60 multiple‑choice questions
- Passing score: 39 points (65%)
- Aids: none
Exam mode: online exam via web browser (voucher valid for 12 months) Exam language: German or English Certification body: PeopleCert
Seminar Price
- Training: €2,740 per person plus VAT
- Exam fees (Foundation + MSF): €628 per person plus VAT
- Education package: €138 per person plus VAT
- Official e‑book: €138 per person plus VAT
Legal Notice
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Two ITIL modules in one course – engage stakeholders and master digital high‑velocity services
This intensive course combines the two ITIL 4 modules Drive Stakeholder Value (DSV) and High Velocity IT (HVIT), bringing you significantly closer to your ITIL 4 Managing Professional certification in one compact step. You expand your knowledge of customer and stakeholder interaction, service culture, supplier relationships, and design thinking. In addition, you learn how digital products and services are developed, delivered, and optimized in high‑velocity environments. All content is delivered using the SERVIEW Workbook Principle® – interactive, practical, memorable, and highly relevant for your daily work.
What our experienced trainers will teach you
- how to guide and inspire stakeholders along their customer journey
- how to apply engagement techniques, interaction models, and design thinking
- how to shape customer, user, supplier, and partner relationships effectively
- how services are delivered in digital high‑velocity environments
- how to leverage speed, automation, and modern IT approaches
- how DSV and HVIT contribute to the Managing Professional career path
- how to prepare confidently for both certification exams
Your benefits at a glance
- two ITIL modules combined in one compact course
- key milestone on the path to ITIL 4 Managing Professional
- deep insights into stakeholder engagement, service culture, and high‑velocity IT
- practical examples with clear real‑world application
- optimal exam preparation through official accreditation
Seminar Content
Drive Stakeholder Value (DSV)
- stakeholder relationship management
- engagement models and interaction methods
- analyzing and designing customer journeys
- design thinking for service‑oriented teams
- customer‑focused culture and service experiences
- supplier and partner relationships
- role of DSV within the ITIL MP core
High Velocity IT (HVIT)
- high‑velocity ways of working and digital innovation
- Agile, Lean, and DevOps in the ITIL context
- principles of rapid service delivery
- automation, cloud, and modern technologies
- value streams, flow optimization, and digital products
- balancing stability, speed, and risk
- role of HVIT within the Managing Professional level
Exam Preparation
- exam formats and typical question types
- key focus areas for DSV and HVIT
- strategies for successful completion
Target Audience
This compact training is designed for:
- professionals and leaders in IT service and IT operations
- aspiring ITIL 4 Managing Professionals
- service owners, service managers, delivery managers
- project managers, process managers, business analysts
- IT consultants and digital service owners
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
- Duration per exam: 90 minutes
- Modules: DSV and HVIT
- Questions: 40 multiple‑choice questions each (one correct answer)
- Passing score: 28 points (70%) per exam
- Format: online exam via web browser (voucher valid for 12 months)
- Exam language: German or English
- Certification body: PeopleCert
Seminar Price
- Training (DSV + HVIT): €2,240 per person plus VAT
- Exam fees: €718 per person plus VAT
- Education package: €138 per person plus VAT
- Official e‑book: €138 per person plus VAT
Legal Notice
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Engage stakeholders effectively, strengthen customer experiences, and optimize collaboration
The ITIL® 4 module Drive Stakeholder Value (DSV) provides the essential knowledge to actively shape relationships between service providers and their stakeholders — customers, users, suppliers, and partners. You deepen your ITIL foundation and learn how engagement, interaction, customer journeys, design thinking, and a customer‑centric culture are applied effectively in modern service organizations. As an officially accredited PeopleCert module, DSV is one of the four required components on the path to becoming an ITIL 4 Managing Professional. The online exam can be taken flexibly at a time of your choice.
What our experienced trainers will teach you
- how to build, maintain, and strategically manage stakeholder relationships
- how to design and improve customer journeys
- how to manage expectations, interactions, and service experiences
- how to apply engagement techniques and design thinking approaches
- how a customer‑centric culture is created and which roles it empowers
- how DSV fits into the overall ITIL 4 Managing Professional framework
- how to prepare confidently and successfully for the PeopleCert exam
Your benefits at a glance
- in‑depth knowledge of stakeholder engagement and communication
- practical focus on customer experience and service interaction
- key module for the ITIL 4 Managing Professional certification
- professional understanding of supplier, partner, and service relationships
- ideal exam preparation through accredited content
Seminar Content
Stakeholder Engagement & Relationship Management
- building and maintaining stakeholder relationships
- engagement models and interaction techniques
- expectations, communication, and value propositions
Designing Customer Journeys
- understanding customer‑oriented service experiences
- analyzing and optimizing touchpoints
- customer experience factors in the ITIL context
Design Thinking & Customer‑Centric Culture
- applying design thinking to services
- roles and responsibilities in customer‑focused teams
- establishing a lived customer‑first mindset
Suppliers, Partners & Service Relationships
- actively managing supplier and partner relationships
- identifying value streams and interaction models
- collaboration in complex service ecosystems
Drive Stakeholder Value in the ITIL Career Path
- role of the module within the Managing Professional concept
- integration of DSV with other ITIL practices
- relevance for modern service organizations
Exam Preparation
- exam structure and topic focus
- typical question types
- strategies for successful certification
Target Audience
This training is ideal for:
- aspiring ITIL 4 Managing Professionals
- service owners and service managers
- team leaders in IT service organizations
- IT managers and service delivery leads
- project managers and process managers
- business analysts and consultants
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
- Duration: 90 minutes
- Format: 40 multiple‑choice questions (one correct answer)
- Passing score: 28 points (70%)
- Aids: none permitted
- Exam language: German or English
- Mode: online exam via browser (voucher valid for 12 months)
- Certification body: PeopleCert
Seminar Price
- Training: €1,120 per person plus VAT
- Exam fee: €359 per person plus VAT
- Education package: €69 per person plus VAT
- Official e‑book: €69 per person plus VAT
Legal Notice
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Strategically steer services, drive continual improvement, and develop organizations effectively
The ITIL® 4 module Direct, Plan & Improve (DPI) equips you with the essential capabilities to build an agile, learning, and continuously improving IT organization. Whether you are pursuing the ITIL 4 Managing Professional path or aiming for the ITIL 4 Strategic Leader designation, this module is mandatory and provides crucial insights into governance, planning, control, process optimization, and organizational learning. As an officially accredited PeopleCert training, it covers all exam‑relevant content and prepares you thoroughly for certification.
What our experienced trainers will teach you
- how to strategically align and continuously improve services
- how governance, planning, and optimization work within the ITIL environment
- how agile, learning organizations emerge and evolve
- how to steer workflows, processes, and teams effectively
- how to analyze risks, lead change, and make informed decisions
- how DPI functions as a core building block for Managing Professional or Strategic Leader
- how to prepare effectively for the PeopleCert exam
Your benefits at a glance
- essential module for ITIL 4 Managing Professional & Strategic Leader
- practical concepts for steering and planning
- improved organization, governance, and service alignment
- ideal preparation for the DPI certification
- official, globally recognized PeopleCert standard
Seminar Content
DPI Fundamentals & Strategic Alignment
- role of the module within the ITIL framework
- effective connection between strategy, planning, and improvement
Steering & Aligning Services
- governance elements and target states
- decision‑making and leadership in service management
Planning & Continual Improvement
- tools for process and organizational optimization
- building learning IT organizations
- action planning and performance orientation
Agility, Change & Organizational Development
- agile principles for management and process control
- change culture, resilience, and organizational growth
- handling risks and uncertainties
Exam Preparation
- key topics, question types, and success strategies
Target Audience
This training is suitable for:
- IT managers and service owners
- team leads and process managers
- strategic decision‑makers and project managers
- IT professionals pursuing:
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
- Duration: 90 minutes
- Questions: 40 multiple‑choice questions (one correct answer)
- Passing score: 28 points (70%)
- Aids: none
- Format: online exam via web browser (voucher valid for 12 months)
- Exam language: German or English
Seminar Price
- Training: €895 per person plus VAT
- Exam fee: €359 per person plus VAT
- Education package: €69 per person plus VAT
- Official e‑book: €69 per person plus VAT
Note
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Become an ITIL® 4 Strategic Leader in just a few days – compact, efficient & accredited
This compact training combines the two essential ITIL 4 modules Digital & IT Strategy (DITS) and Direct, Plan & Improve (DPI) into one intensive course – your direct path to the ITIL® 4 Strategic Leader certification. You learn how to develop digital business strategies, how organizations adapt to dynamic markets, and how to manage risks, change, and new technologies at a management level. The course is fully accredited by PeopleCert and prepares you thoroughly for both certification exams.
What our experienced trainers will teach you
- how to develop digital and IT strategies for your organization
- how to plan, manage, and improve service management sustainably
- how to manage risks, disruptions, and digital challenges
- how to apply modern leadership concepts
- how to make strategic decisions based on ITIL
- how DITS and DPI work together to form the Strategic Leader
- how to prepare effectively for both PeopleCert exams
Your benefits at a glance
- two ITIL modules combined in one compact course
- ideal for managers, leaders, and strategic decision‑makers
- official, accredited path to the ITIL® 4 Strategic Leader certification
- practical, real‑world learning instead of abstract theory
- direct exam preparation for DITS & DPI
Seminar Content
Direct, Plan & Improve (DPI)
- core principles of DPI
- alignment with governance, strategy, and continual improvement
- tools for planning, control, and organizational learning
- process optimization and organizational resilience
- leadership styles and decision‑making models
Digital & IT Strategy (DITS)
- development of digital strategies
- dealing with disruption and technology trends
- strategic risk management
- digital transformation and leadership in modern organizations
- linking business model, digital vision, and IT strategy
Exam Preparation
- key focus topics
- sample questions and comprehension exercises
- success strategies for both exams
Target Audience
- IT managers and leaders
- strategic decision‑makers
- service owners and team leads
- IT professionals pursuing the ITIL 4 Strategic Leader designation
Prerequisites
- successfully completed ITIL® 4 Foundation
Exam Details (PeopleCert)
DPI
- Duration: 90 minutes
- Questions: 40 multiple‑choice questions
- Passing score: 28 points (70%)
- Language: German or English
Digital & IT Strategy
- Duration: 60 minutes
- Questions: 30 multiple‑choice questions
- Passing score: 21 points (70%)
- Language: German or English
Format: online exam via browser, voucher valid for 12 months
Seminar Price
- Training: €2,240 per person plus VAT
- Exam fees (DITS + DPI): €718 per person plus VAT
- Education package: €138 per person plus VAT
- Official e‑book: €138 per person plus VAT
Note
This course is conducted by SERVIEW GmbH. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Data Centre training for many companies:
These customers already trust us
Maximize the security and efficiency of your data center with our certified Data Centre Training. Our practical training courses provide essential know-how on the design, operation and compliance of data centers. Through continuous training, you reduce downtime, minimize sources of error and meet international standards. Benefit from recognised certifications with the globally accredited training courses from PROKODA GmbH & EPI.
