ITIL® Version 5 Foundation – Training & Certification

Your entry point into modern Digital Product & Service Management

The ITIL® Version 5 Foundation is the official starting point for understanding modern Digital Product & Service Management based on ITIL.
This course introduces all fundamental concepts of the ITIL Version 5 framework, including:

• the unified Digital Product & Service Lifecycle
• modern value‑creation models
• digital governance
• Customer & Employee Experience
• continual improvement as an organisational capability

The ITIL V5 Foundation establishes the core knowledge required for all further certifications in the ITIL Version 5 qualification scheme.
The course is delivered with date guarantee and follows the proven SERVIEW Workbook Principle®, ensuring practical, interactive learning and immediate real‑world applicability.

Our experienced trainers will show you how to:

• understand ITIL Version 5 as the next evolution beyond earlier ITIL versions
• work with the end‑to‑end Digital Product & Service Lifecycle
• apply the ITIL Value System in practical environments
• use Guiding Principles for decision‑making & prioritisation
• understand roles, responsibilities & collaboration models
• work effectively with Customer & Employee Experience
• navigate AI‑enhanced & data‑driven organisational environments
• prepare successfully for the ITIL Version 5 Foundation exam

Your benefits at a glance

• official entry to the entire ITIL Version 5 certification path
• clear, structured understanding of modern product & service management
• internationally recognised certification
• suitable for beginners and experienced professionals
• strong practical focus for direct workplace relevance
• essential baseline for all ITIL V5 learning paths (Practice Manager, MP, SL)

Course Contents

Foundations of ITIL Version 5

• evolution from traditional ITSM to integrated digital product & service management
• understanding value, outcomes, risks, costs & benefits
• how ITIL V5 expands previous ITIL approaches

The Digital Product & Service Lifecycle

• holistic lifecycle management from idea to live operation
• integrating product and service perspectives
• eliminating silos and enabling value‑stream alignment

The ITIL Value System

• components of the Value System
• Guiding Principles
• Governance
• the Value Chain
• Practices
• continual improvement across the organisation

Guiding Principles in practice

• real‑world decision support
• pragmatic & experience‑driven application
• empowering teams with shared orientation

Roles, Collaboration & Organisational Design

• clearly defined responsibilities & expected outcomes
• cross‑functional collaboration
• co‑creation of value with customers and users

Customer & Employee Experience

• why CX and EX are central in ITIL Version 5
• designing, measuring & improving experiences
• integrating experience insights into decisions

AI‑native & future‑oriented orientation

• ITIL V5 in AI‑driven, automated & data‑intensive environments
• responsible decision‑making in complexity
• governance for modern digital ecosystems

Exam preparation

• relevant terminology, models & concepts
• structured review of exam content
• applying Version 5 concepts confidently

Exam Details (PeopleCert)

Duration:

• 60 minutes

Format:

Option 1 – Classroom (paper‑based):

• exam directly after the training

Option 2 – Online exam:

• Web‑Based Exam Driver
• exam date freely selectable
• voucher valid for 12 months

Questions:

• 40 multiple‑choice questions
• passing score: 26 points (65%)
• resources allowed: none

Exam language:

• English or German

Exam institute:

• PeopleCert

More info:
https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

Course Price

• Training: €925.00 p.p. excl. VAT
• Learner Package: €419.00 p.p. excl. VAT
• Exam voucher: included

Target Audience

This training is ideal for:

• newcomers to ITSM or Digital Management
• IT, Service Management & Product Management professionals
• digital teams and cross‑functional roles
• project, product & service owners
• decision‑makers & team leads
• consultants and external service providers
• organisations transitioning toward product‑ or service‑oriented working models

Also suitable for professionals responsible for governance, process design, change, and team leadership in digital environments.

Your path after ITIL Version 5 Foundation

1. ITIL Practice Manager

For operational roles focusing on practical application, stable operations & structured improvement.

2. ITIL Managing Professional

For professionals managing products, services, experience and transformation holistically.

3. ITIL Strategic Leader

For leaders combining digital strategy, governance & organisational development.

Goal: ITIL Master

After completing all three designations, participants achieve ITIL Master, the highest qualification level in the ITIL V5 system.

Notice

This course is delivered by SERVIEW GmbH.
ITIL® is a registered trademark of AXELOS Limited.
All rights reserved.