ITIL® 4 Foundation Training and Certification

Understanding, Applying & Certifying Modern IT Service Management

The ITIL® 4 Foundation is your entry point into modern IT Service Management. This training provides a practical, real‑world overview of the entire ITIL framework — from core principles and key terminology to the Service Value Chain, essential practices such as Incident Management, Change Control, Continual Improvement, and comprehensive preparation for the certification exam. Your certified trainer delivers all content interactively, using memorable examples and active discussion so you can apply ITIL directly in your daily work.

What our experienced trainers will teach you:

• how the ITIL framework is structured and why it is essential for organizations
• how to increase the value of your IT services using ITIL
• how the four dimensions of Service Management work together
• how the Service Value System (SVS) creates real business value
• how the Service Value Chain is structured
• which ITIL practices are crucial for modern ITSM
• how to apply the 7 ITIL guiding principles in everyday work
• how ITIL supports organizations in digitalization and transformation
• how to prepare effectively for the ITIL 4 Foundation exam

Your benefits at a glance

• clear and accessible introduction to modern IT Service Management
• structured overview of the framework, practices, and principles
• practical examples instead of dry theory
• ideal preparation for the PeopleCert certification exam
• globally recognized certificate
• valuable for ITSM beginners and experienced IT professionals alike

Seminar Content

Fundamentals & Understanding of the ITIL Framework

• Purpose and benefits of ITIL
• Why ITIL is important for organizations
• Value orientation and customer benefit

The Four Dimensions of Service Management

• Organizations & people
• Information & technology
• Partners & suppliers
• Value streams & processes

The ITIL Service Value System (SVS)

• Components and interactions
• Value creation in end‑to‑end service management

Core Concepts & Key Principles

• Service Value Chain (SVC)
• Influences from Agile, Lean & DevOps
• Key terms and models

Important ITIL Practices

• Incident Management
• Change Control
• Continual Improvement
• Service Desk and other relevant practices

The Seven ITIL Guiding Principles

• Practical application in daily work
• Support for transformation and modernization

ITIL in the Digital World

• Opportunities and challenges of digitalization
• Adaptability and modern service operations

Exam Preparation

• Exam focus areas
• Sample questions and comprehension building
• Tips for successful completion

Target Audience

The ITIL 4 Foundation is designed for anyone who wants to build or refresh their IT Service Management knowledge:

• IT administrators, system & network specialists
• ITSM practitioners & service desk staff
• IT managers & team leads
• Project managers & coordinators
• Business analysts & process consultants
• IT and business process consultants
• Professionals from other departments who want to understand IT services
• Newcomers to the IT industry

In short: anyone who wants to understand modern IT Service Management and apply ITIL 4 effectively.

Prerequisites

• no prior knowledge required

Exam Details (PeopleCert)

• Duration: 60 minutes
• Format:
  • Option 1: written exam in the training room
  • Option 2: online exam (voucher valid for 12 months)
• Questions: 40 multiple‑choice questions
• Passing score: 26 points (65%)
• Aids: none
• Language: German or English
• Certification body: PeopleCert

Seminar Price

• Training: €925 per person plus VAT
• Education package: €419 per person plus VAT

Note

This course is conducted by SERVIEW GmbH.