Plan changes safely, implement releases reliably & maintain operational stability
The ITIL® Version 5 Practice Manager – Plan, Implement & Control (PIC) module teaches you how to plan, implement and control changes, releases and operational adjustments in a safe, transparent and structured way.
The focus is on balancing organisational stability with essential change and agility, using ITIL Version 5 as a practical, modern framework.
This module centres around five key Practices:
- Change Enablement
- Release Management
- Deployment Management
- Service Configuration Management
- IT Asset Management
Together, these Practices establish the foundation for controlled change introduction, clear visibility into configurations and dependencies, and stable, reliable service delivery.
You will learn how to evaluate, prioritise and approve changes in a structured way — enabling necessary transformation without compromising live operations.
ITIL Version 5 demonstrates how Change Enablement should act as an enabler, not a blocker.
A major focus is on Release and Deployment processes: how to plan, coordinate and deliver releases, and how to move deployments into production in a controlled, repeatable, low‑risk way.
The module also teaches how Service Configuration Management and IT Asset Management create transparency, compliance and decision‑readiness.
You will understand how systematically maintained configurations, relationships and assets support risk assessment, service quality and operational stability.
Finally, PIC embeds these Practices into governance structures, value streams and continual improvement, ensuring planning, implementation and control work together cohesively.
After the training, you will be able to use ITIL Version 5 PIC to control changes safely, establish transparency and ensure long‑term service stability and evolution.
Our experienced trainers will show you how to:
- assess, prioritise and approve changes in a controlled manner
- plan and coordinate releases effectively
- execute deployments safely and repeatably
- use configuration & asset information as a foundation for decisions
- connect Change, Release, Deployment, Configuration & Asset Management
- manage dependencies across teams, services & environments
- embed PIC Practices into governance, value streams & continual improvement
- prepare effectively for the ITIL® Version 5 PIC exam
Your benefits at a glance
- modern, practical introduction to Change, Release & Deployment Management
- transparent control of configurations, dependencies & assets
- reduced risk & higher stability during change initiatives
- improved decision‑making based on reliable configuration & asset data
- ideal foundation for stable, value‑driven service operations
- official PeopleCert certification included (exam voucher)
Course Contents
Change Enablement
- structured assessment, prioritisation & approval
- risk & impact analysis
- Change Enablement as an enabler for safe transformation
Release Management
- planning & coordinating releases
- managing release packages & dependencies
- quality assurance before rollout
Deployment Management
- controlled deployment into live environments
- repeatable, traceable & low‑risk processes
- minimising operational disruption
Service Configuration Management
- managing configurations & service relationships
- improving operational decision‑making & stability
- roles, responsibilities & CMDB requirements
IT Asset Management
- transparency over hardware, software & licences
- asset lifecycle & compliance
- risk & value contribution of assets
PIC Integrated into Governance & Value Streams
- embedding practices into the Digital Product & Service Lifecycle
- connecting planning, implementation & control
- continual improvement in the PIC context
Target Audience
This course is ideal for:
- Change, Release & Deployment professionals
- IT operations, service & product teams
- roles in Configuration & Asset Management
- leaders responsible for stable service operations
- project, delivery & platform leaders
- roles interfacing between development, architecture, operations & governance
- anyone responsible for safe, transparent implementation of changes
Prerequisites
- successful completion of ITIL® v3, ITIL® 4 or ITIL® Version 5 Foundation
Exam Details (PeopleCert)
- Duration: 90 minutes
- Format: 60 multiple‑choice questions
- Passing score: 39 points (65%)
- Open book: no
- Exam language: English
- Delivery: Web‑Based Online Exam
- Voucher validity: 12 months
Details:
https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines
Course Price
- Training: from €1,890.00 p.p. excl. VAT
- Learner Package: €529.00 p.p. excl. VAT
- Exam voucher: included
Notice
This course is delivered by SERVIEW GmbH.
ITIL® is a registered trademark of AXELOS Limited.
All rights reserved.