In our seminar rooms or comfortably from home!

Managing IT Costs, Building KPI Systems & Effectively Supporting IT Strategies

In this two‑day training, you will gain a comprehensive overview of modern methods and tools used in IT controlling. You will learn how to allocate IT costs based on causation, identify cost drivers, and demonstrate the market viability and value contribution of IT with transparency.

The course provides both strategic and operational tools and shows how to develop an effective KPI system, optimize IT processes, and actively support the implementation of IT strategies.

This seminar is particularly suited for IT leaders who want to deepen their expertise in IT governance, organizational development, and the advancement of their IT department.

Our experienced trainers will show you:

• what modern IT organizations expect from IT controlling
• how to apply strategic and operational tools in IT controlling
• how to allocate IT costs transparently, traceably, and based on causation
• how to develop and use an effective KPI system
• how to derive, evaluate, and implement IT strategies
• how IT controlling works in practice—from planning to performance accounting
• how to balance services, quality, and costs effectively

Your Benefits at a Glance

• Clear methods for strategic and operational IT controlling
• Transparent cost and performance accounting for IT services
• Professional KPI systems for steering and monitoring
• Stronger alignment between corporate goals and IT strategy
• Practical relevance through examples and peer exchange
• Ideal for IT leaders looking to strengthen their management role

Seminar Contents

IT Controlling 2.0 – Fundamentals & New Requirements

• New expectations for IT managers & IT controllers
• Fundamentals of successful IT controlling
• Strategic & operational tools
• Building an effective information network

Holistic IT Strategies

• Integrating corporate goals into the IT strategy
• The role of IT governance
• Creating transparency
• Strategic framework for modern IT organizations

IT Controlling in Practice

• From controlling to steering
• IT planning
• Systems & cost accounting models
• KPIs, budgets & profit centers

Performance Accounting & Cost Optimization in IT

• Cost definitions & IT requirements
• Cost types & cost object accounting
• Cost centers & order-based accounting
• Identifying & managing cost drivers

Performance Indicators & KPI Systems

• Using KPIs to provide effective steering insights
• Process metrics for IT management
• Building a meaningful KPI system
• KPI monitoring & reporting

Knowledge Retention & Quality

• Foundations for performance improvement
• Linking service quality & cost optimization
• Customer‑oriented product & pricing models
• Handling business‑critical services
• Cost determination & performance allocation

Practical Examples & Exchange

• Space for sharing experiences
• Case studies & best practices

Target Audience

• IT executives
• Heads of IT
• IT team leaders
• Project managers
• Professionals responsible for IT governance, cost management & IT organization

Prerequisites

• None

Understanding X.509 Certificates, Operating a PKI & Strengthening Enterprise Security

In this two‑day seminar, you will receive a comprehensive, practice‑oriented introduction to Public Key Infrastructure (PKI), digital certificates, and X.509 standards. You will learn how certificates are structured, how a PKI works, and how to securely manage key infrastructures and implement them in enterprise environments. Our trainers come directly from the field and share proven solutions from real IT projects—ideal for anyone responsible for IT security, digital identities, encryption, or authentication.

Our experienced trainers will show you:

• how a PKI is structured and why it is essential for modern IT security
• how certificates work, how they are created, renewed, and securely managed
• how CA, RA, key pairs, and policies interact in practice
• how to deploy, operate, monitor, and troubleshoot PKI structures
• how X.509 certificates are built and which extensions exist
• how to manage lifecycles, risks, compliance requirements & security policies
• how modern PKI solutions (e.g., Cloud PKI) can be used

Your Benefits at a Glance

• Solid foundational PKI knowledge—from cryptography to certificate lifecycle
• Practical insights into CA/RA implementation, key management & security
• Confidence in handling X.509 certificates and their structure
• Best practices for operating a PKI including revocation, monitoring & troubleshooting
• Clear recommendations for enterprise security & compliance
• Ideal for IT security, administration & architecture

Seminar Contents

Introduction to Public Key Infrastructure (PKI)

• Basics: What is a PKI?
• Importance of PKI for IT security
• Overview of PKI solutions (incl. Cloud PKI / Next‑Generation PKI)

Cryptography Basics

• Symmetric & asymmetric encryption
• Hash algorithms
• Digital signatures

Digital Certificates

• Structure & function of digital certificates
• Certificate authentication and validation
• Components of a PKI:
  • Certification Authority (CA)
  • Registration Authority (RA)

Certificate Management

• Certificate lifecycle
• Creation, renewal & administration
• Policies & security procedures
• Compliance & standards (e.g., ISO 27001)

Operating a PKI

• Providing PKI infrastructure
• Hardware & software requirements
• Implementing CA & RA
• Key management & certificate revocation
• CRLs, OCSP & revocation management
• Monitoring & troubleshooting
• Log monitoring & error analysis

Keys & Certificates (X.509)

• Structure of X.509 certificates
• Certificate types & extensions
• Public & private keys
• Key generation & key exchange

Lifetimes & Renewal

• Certificate validity periods
• Renewal strategies
• Best practices for lifecycle management

Security Considerations

• Risks and threats to PKI
• Protective measures & security assessments

PKI in Practice

• Case studies & real‑world enterprise examples
• Integration into existing IT environments
• Operation, monitoring & risk analysis

Future Developments

• Trends, innovations & modern PKI architectures

Target Audience

• IT administrators
• IT planners & IT architects
• Security officers & security teams
• Technical decision‑makers
• Anyone looking to expand their knowledge in IT security & encryption

Prerequisites

• Basic knowledge of IT & network technologies
• No specific PKI or certificate knowledge required

Create professional documents and work efficiently with Microsoft Word

In this introductory training, participants learn how to use Microsoft Word confidently. They discover how to enter, edit, and format text to create appealing and error‑free documents. In addition, they are introduced to essential layout and structuring features that enable professional document design. Practical tips and time‑saving techniques help make everyday work with Word more efficient.

Your Benefits

• Work confidently with Word’s modern features
• Save time by using formatting and document templates effectively
• Create professional, brand‑compliant documents
• Learn tips that make your daily text work significantly more efficient

Course Contents

Interface & Settings

• Customize the user interface, ribbon, and toolbars
• Configure the Quick Access Toolbar
• Use modern views and the Office 365 start screen

Text Entry & Editing

• Enter, correct, move, and copy text confidently
• Work efficiently with formatting marks and AutoCorrect
• Search, replace, and navigate through long documents

Formatting & Structuring

• Apply character and paragraph formatting professionally
• Use and customize styles
• Insert page numbers, headers & footers, sections, and layout options

Tables & Layout Design

• Create, extend, and format tables
• Use table and design templates
• Insert graphic elements, SmartArt, and images

Printing & Sharing

• Use print preview and printing options
• Export documents or share them in the cloud
• Collaborate in real time with Microsoft 365

Prerequisites

Basic knowledge of the Windows interface is helpful.

Target Audience

Users who want to learn the fundamentals of Microsoft Word or strengthen and expand their self‑taught knowledge.

A safe introduction to Windows 11 – understand the interface, work efficiently & make use of new features

Windows 11 is the successor to Windows 10 and introduces a modernized interface, new interaction concepts, and optimized features for productive work. In this introductory course, you will learn the most important settings, tools, and interaction options. Practical exercises ensure an easy start for both beginners and users transitioning from older Windows versions.

Our experienced trainers will show you:

• how the Start menu & taskbar work in Windows 11
• how to customize & use the desktop efficiently
• how to organize, move, compress & synchronize files in File Explorer
• how to use storage options and cloud features
• how to adjust Windows settings, themes & security options
• how to work more productively with Snap Layouts, virtual desktops & shortcuts
• how to use networks, work on the internet & manage Edge profiles

Your benefits at a glance

• Safe and fast introduction to Windows 11
• Clear explanation of all relevant new features
• Hands‑on training for more efficiency in everyday work
• Structured file management and better system navigation
• Useful tips for browser use, networking & multitasking
• Ideal for users transitioning from older Windows versions who want to be productive immediately

Seminar Content

Start Menu & Taskbar

• Structure & use of the new Start menu
• Customizing the Start menu
• Pinning & grouping apps
• Elements & functions of the taskbar
• Taskbar settings

Desktop

• Showing, hiding & positioning desktop icons
• Using different context menus
• Customizing background & appearance

File Management with File Explorer

• Changes & new features in Windows 11
• Customizing the interface
• Showing & hiding elements
• Navigation & folder structure
• Customizing Quick Access
• Copying, moving & hiding files
• Compressing files
• Synchronizing cloud storage
• Configuring storage optimization

Settings & Personalization

• Windows Settings & Control Panel
• Customizing themes, backgrounds & color schemes
• Privacy & security features

Working Efficiently with Windows 11

• Window management with Snap Layouts
• Virtual desktops & multitasking
• Effective keyboard shortcuts

Internet, Networks & Printing

• Connecting to Wi‑Fi & networks
• Using Microsoft Edge
• Creating & customizing browser profiles
• Printing basics

Target Audience

• Users who want to get to know Windows 11
• People transitioning from Windows 10 or older versions
• Users who want to work productively with Windows 11 right away
• Note: This seminar is not intended for administrators

Prerequisites

• Basic PC knowledge